Lessons
On Assumptions and Continuous Evidence
Everything, and yes I do mean everything, is an assumption. Here's how ProblemOps specialists prevent freezing when everything is an assumption.
Morgan Denner
End-to-end experience builder and systems designer. Founder of ProblemOps and Tech Fleet.
Lessons
People-First Skills in the Age of AI
We need many more than just technical skills in the Age of AI. Here's an article that describes the skills we should grow to remain relevant with teamwork.
Stories
Story From the Frontlines: Don't Call My Baby Ugly
Here's a story about the language you choose to use when generating buy-in with leadership about the problems you think are worth solving.
Lessons
How to "Keep the Lights On" Proactively
Here's an article about how to build both reactive and proactive work. We need to support both when working with others in change.
Stories
Stories from the Frontlines: We're Losing a Million Dollars!
Here's a story about the importance of determining which use cases you will or will not support after you deliver change to the market, and how to serve someone's growth when they fail.
Classes
AI-Enabled Systems Design Masterclass
Learn how to drive end-to-end experience change with the AI-Enabled Systems Design Masterclass.
Lessons
Developing a Shared Language and Taking Action
The world is full of words that are interpreted different ways by humans. To make change together, we must develop a shared language. In this article, learn about the components of building shared language and how to take action towards change with others.
Templates
Template: Audience Segments, Motivations , Goals, and Use Cases
Here's a template to sequentially break down audiences and their traits that matter, like goals, motivations, and situations to support.
Lessons
Continuous Problem-Solving Operations
The process of problem-solving operations never stops. Teams continue their work after they deliver change to take evaluations and make more change. Learn about the essence of continuous problem-solving in this article.
Lessons
ProblemOps Principles
The principles of ProblemOps involve people working together to incrementally bring change to the world. Learn about the ways of thinking and acting that make up the foundations of Problem-Solving Operations.
Classes
Scenario-Based Problem Solving Masterclass
The Scenario-Based Problem Solving Masterclass teaches you how to communicate the audience, the scenario, the goal, and the need to build shared understanding.
Lessons
What Does a ProblemOps Specialist Do?
A ProblemOps Specialist is the bridge between business functions. They build systems of shared understanding, empower change, and inspire teams to make change incrementally. In this article, get a cheat sheet to explain what a ProblemOps specialist is and does.